Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Clearing the Cache and Cookies can fix these errors.

Sometimes it is necessary to clear the Cache more than once.

Google Chrome 69.0

1. Select the Tools icon ,

2. Select More toolsand Clear browsing data,

3. Select Advanced, time range All time and select checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear data,

5. Close and restart your browser.

Mozilla Firefox 62.0

1. Select Open Menu / Options page:

2. Select Privacy and Security, History

3. Click Clear History, chose:

• choose Cache
• choose Cookies

4. Click Clear,

5. Close and restart your browser.

Internet Explorer 11

1. Select Tools  and choose Internet Options,

2. Under "Browsing history," click Delete,

3. Select the following checkboxes:

• Temporary Internet files and web site files;

• Cookies and web site data,

4. Click Delete,

5. Click OK,

6. Close and restart your browser.

Microsoft Edge 41.1

1. Select Settings and more  and choose Settings,

2. Select Choose what to clear,

3. Select the following checkboxes:

• Cookies and saved website data;

• Cached data and files,

4. Click Clear,

5. Close and restart your browser.

Opera 55.0

1. Select   and choose Clear browsing dataunder History,

2. In "Obliterate the following items from" select the beginning of time;

3. Select the following checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear browsing data,

5. Close and restart your browser.

If You are using another browser or different version, here You can find usefull information about clearing the Cache.

If your sent message in receiver's mailbox has incorrect information in a field "From", it means that you have entered this information in your signature, which is used for outgoing messages.

You need to change this signature:
 

1. Come into the letterbox Settings, and choose the section Signature,
 

2. Enter and confirm information that appears in the "Full name” section.

If you have deleted messages from the folder, go to "Trash" and use the search form who is located on the top corner to find the necessary deleted posts. If the letter was found, restore it to folder "Incoming”.

If you delete messages from the folder "Trash” (or repeatedly press to clean the trash)  deleted messages of the last seven days can be restored back.

If you clear the entire contents of a folder for example the Spam folder or any other in this case, letters are deleted immediately without trading in Trash. These letters can’t be restored.

1. Check if these letters aren’t already in your mailbox. Check all the folders, especially folders – Subscribed, List, Spamand Trash. When you check the folders, use the search in the upper right side.

2. Open Settings, section Filtersand make sure that specific reciever or domain are not in the list of email addresses, witch for example, are automatically deleted.

3. Perhaps for a long time you have not used your mailbox and it became inactive. Log into your mailbox through the web page and ask to message sender, if he can send you message repeatedly.

From the person who was sends you a message, find out if after sending the letter, it came back with text - letter is not delivered. If such a warning has come, there is definitely written a reason, why letter is not delivered. Please forward this notification letter to us.

4.Pay attention to size of the mailbox - perhaps it's full. Clean the mailbox and ask to resend the letter.

! ! If these methods not topical to you, write to usyour question and this kind of information – from which addresses must come the letters, what is the topic of the letter, date and time of dispatch.